Schedule A

This Schedule A forms part of the Managed Services Agreement (MSA) between Chemist POS Direct (“Provider”) and the Client. This Schedule defines the specific services, environment scope, and pricing applicable to the Client. In the event of any inconsistency, the MSA prevails.


1. Client & Agreement Details

2. Selected Service Plan

Selected Plan (tick one):

3. Service Coverage

Support Delivery:
Primary delivery method – Remote support
Onsite support – As per discounted rates
After-hours support – As per selected plan only

4. Environment Scope (Per Site)

Supported hardware only

5. Monthly Recurring Charges (MRC)

To be filled in by Chemist Pos Direct

Ex-GST

6. Onboarding & Transition

To be filled in by Chemist Pos Direct

Ex-GST

As per Onboarding Scope document

7. Environment Changes & Automatic Adjustments

Pricing is subject to review every twelve (12) months or upon material change in environment size, risk profile, or service consumption. Revised pricing will be provided in writing and will supersede this Schedule upon acceptance or continued use of services.
 Fees under this Schedule A are based on the environment size and configuration documented above. Any increase in the number of supported workstations, servers, virtual machines, VM hosts, network devices, or pharmacy sites will result in an automatic adjustment to monthly fees in accordance with the Provider’s current pricing.

Environment changes may be identified through monitoring systems, onboarding records, audits, or client-initiated changes. Fee adjustments may be applied on a pro‑rata basis from the date the additional systems are detected or from the next billing cycle, at the Provider’s discretion.

An updated Schedule A reflecting the revised environment and pricing will be issued. Continued use of services after such notification constitutes acceptance of the revised charges. Removal of systems from support must be verified by the Provider before any reduction in fees will apply.

8. Acceptance

By signing below, the Client agrees to the services and pricing outlined in this Schedule A.

Clear Signature

Terms & Conditions

Direct Debit Form

You may contact us as follows
Phone 1300 767 303
Email accounts@posdirect.com.au
Mail 5 Straits Avenue, South Granville, NSW, Australia 2142

Part A – Schedule

Frequency
Number of Payments

Part B – Payment Amount

(inc. GST) – Payment amount for each debit

Part C – Payment Method

Payment Option
Debiting your account

By signing a Direct Debit Request or by providing us with a valid instruction, you have authorised us to arrange for funds to be debited from your account. You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and you. We will only arrange for funds to be debited from your account as authorised in the Direct Debit Request.
Or We will only arrange for funds to be debited from your account if we have sent to the address nominated by you in the Direct Debit Request, a billing advice which specifies the amount payable by you to us and when it is due.
If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day.
If you are unsure about which day your account has or will be debited you should ask your financial institution.

Amendments by us
We may vary any details of this agreement or a Direct Debit Request at any time by giving you at least fourteen (14) days written notice.

Amendments by you
You may change, stop or defer a debit payment, or terminate this agreement by providing us with at least 7 days notification by options below:
• email us on accounts@posdirect.com.au
• Call us on 1300 767 303 during business hours;
• Arrange it through your financial institution, which is required to act promptly on your instructions.

If you terminate your contract, you must see out the remainder of the billing period.

Your obligations
It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the Direct Debit Request.
If there are insufficient clear funds in your account to meet a debit payment:
• you may be charged a fee and/or interest by your financial institution.
• you may also incur fees or charges imposed or incurred by us; and
• you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.

You should check your account statement to verify that the amounts debited from your account are correct.

Dispute
If you believe that there has been an error in debiting your account, you should notify us directly on 1300 767 303 and confirm that notice in writing with us as soon as possible so that we can resolve your query more quickly. Alternatively, you can take it up directly with your financial institution.
If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.

Accounts
You should check:
• With your financial institution whether direct debiting is available from your account as direct debiting is not available on all accounts offered by financial institutions.
• Your account details which you have provided to us are correct by checking them against a recent account statement; and
• With your financial institution before completing the Direct Debit

Confidentiality
We will keep any information (including your account details) in your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
We will only disclose information that we have about you:
• to the extent specifically required by law; or
• for the purposes of this agreement (including disclosing information in connection with any query or claim).

Notice
If you wish to notify us in writing about anything relating to this agreement, you should write to
• email us on accounts@posdirect.com.au
• Call us on 1300 767 303 during business hours.
• Arrange it through your financial institution, which is required to act promptly on your instructions.

We will notify you by sending a notice in the ordinary post to the address you have given us in the Direct Debit Request. Any notice will be deemed to have been received on the third banking day after posting.

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