- Knowledge Base
- Operations
Company Operational Guildlines
- CPD Wireless Access Point Setup
- JobPro Processes
- Business Structure
- Employee Obligations
- Rental/Lease Applications
- Stock Operations: Stock taking, Stock Allocation and Run-Ups
- ScriptCapture Procedure
- Managed Services Cancellations Process
- Time Doctor installation and usage
- QCPP Compliance Certificates
- CPD eFax – Setup & Troubleshooting
- Managed Print Services – Kyocera, Fuji Xerox, Epson and OKI Printers
- Renting Hardware To A Customer
- Loaning Hardware To A Customer
- Creating a Loan or Rental Product in Jobpro
- Common Products in Jobpro
- Multipack products in Jobpro (Rebranding products)
- Creating New Products in Jobpro
- Product Search and Naming for Ink, Toner, Waste Bottle Products in Jobpro
- Setting up Telco NBN
- Setting up Telco VOIP
- Telco Process Overview
- Create a customer account in Octane
- Freight Process – Jobpro to Parcel Send
- Warranty and RA Process
- Remote and Onsite Jobs Process Guidelines
- Technicians Handbook and Guidelines
- Receiving files from customers
- Service levels in jobpro