• No compromise on quality service

Helpdesk Support for Pharmacies

At Chemist POS Direct, we understand that your primary focus is on helping your customers. Reliable IT systems play a vital role in supporting your operations, and when something goes wrong, it can impact your ability to provide the care your customers rely on.

That’s why our Helpdesk support is specifically designed to address the unique IT needs of pharmacies like yours.

Specialised IT Support for Pharmacies

Pharmacy Specialists

Each pharmacy operates with a distinct setup and infrastructure, requiring our team to have an in-depth understanding of the pharmacy sector and the expertise to analyse and troubleshoot diverse systems effectively.

25+ Years Experience

With years of experience supporting pharmacies, we provide targeted solutions to keep your business running smoothly. Whether it’s troubleshooting hardware, fixing network problems, or addressing software issues, we’re here to help.

Well
Established

Over the years, we have maintained a strong relationships with many software vendors in the industry. This enables us to stay informed about the number of challenges pharmacies face and the solutions required to address them effectively.

Examples of Issues We Can Resolve

Pharmacies face unique IT challenges that require prompt and effective resolution.
Here are just some of the issues we frequently assist with:

Dispensary Printer Problems

Dispensary printers play a crucial role in ensuring medication is dispensed efficiently and patients are served promptly. If a printer encounters issues, such as misalignment or trouble printing from the dispense software, our team is ready to assist and resolve the problem to keep your operations running smoothly.

Network Interruptions

We assist pharmacies in resolving network issues by thoroughly troubleshooting and diagnosing their infrastructure. With many devices operating within a pharmacy, any one of them could contribute to slow or disrupted data flow.

Server Outages

When your server is down, the whole store’s operations can grind to a halt. Our team provides prompt assistance to get your systems back online and your store trading again.

Email Disruptions

Whether it’s emails not sending or receiving, we’ll troubleshoot the problem to get communication between your pharmacy and suppliers, GPs, or patients back functioning.

Fast and Reliable Support

We are dedicated to assisting with any issues you encounter. If the matter falls under the responsibility of another provider, such as your dispense or POS software vendor, we will inform you and, if needed, liaise with them on your behalf.

With Chemist POS Direct’s Helpdesk support, you don’t need a service agreement to access our assistance. We’re happy to support all pharmacies on an as-needed basis.

15+ Years Experience

With over 15 years of experience in the pharmacy industry, we can get you back on your feet quickly.

Pharmacy Specialists

Our team of technicians are professional and reliable with a wealth of knowledge of the pharmacy industry.

Comprehensive IT Support You Can Rely On

When you choose Chemist POS Direct, you gain access to a team that understands your unique requirements. Our services go beyond issue resolution to include proactive support and management of your IT systems. We help ensure your technology is running so you can focus on what matters most-your customers.