Privacy Policy
Effective date: 09/04/2026
Last updated: 09/04/2026

Chemist POS Direct Pty Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, disclose and store personal information, and how you can access or correct your information or make a privacy complaint.

1. Who we are

Chemist POS Direct Pty Ltd
ABN: 68 618 244 796
Website: www.posdirect.com.au
Email: admin@posdirect.com.au
Phone: 1300 767 303
Postal address: Lvl 1/16 George St, North Strathfield NSW 2137, Australia

2. What personal information we collect

We may collect personal information such as:

  • your name
  • job title or role
  • pharmacy or business name
  • phone number
  • email address
  • postcode, suburb or business address
  • information about your enquiry, business needs, systems, support requirements, cyber security, backup or IT concerns
  • information you provide through forms, lead forms, assessments, surveys, downloads or other website interactions
  • records of communications with us
  • website usage information, including IP address, browser type, pages visited and referral source
  • marketing and communication preferences

If you complete an online assessment, questionnaire or lead form, we may also collect the information you submit through that form.

3. How we collect personal information

We may collect personal information:

  • directly from you when you contact us, complete a form, request information, book a call, complete a risk assessment, or otherwise interact with us
  • through our website and landing pages
  • through advertising platforms and lead forms, including Google Ads lead forms
  • through cookies, analytics tools and similar technologies
  • from publicly available sources
  • from service providers, business partners or referral sources where permitted by law

4. Why we collect personal information

We collect, hold, use and disclose personal information for purposes including:

  • responding to enquiries and requests
  • providing information about our products and services
  • assessing your requirements and recommending solutions
  • contacting you about support, software, hardware, cyber security, backups, assessments or related services
  • providing quotes, proposals, consultations or demonstrations
  • delivering and improving our website, funnels, assessments and marketing
  • generating and following up sales leads
  • sending marketing communications where permitted by law
  • maintaining records and managing our business operations
  • complying with legal and regulatory obligations

5. Cookies, analytics and advertising

We may use cookies, pixels, analytics tools and similar technologies to:

  • understand how visitors use our website
  • improve website performance and user experience
  • measure the effectiveness of our advertising and campaigns
  • remarket to website visitors
  • better understand the interests of people who engage with our content

These technologies may collect information such as your IP address, device information, browser type, pages viewed, session activity and referral sources.

We may use third-party services such as:

  • Google Ads
  • Google Analytics
  • CRM and marketing automation platforms
  • call tracking and form tracking tools

These providers may collect or process data in accordance with their own privacy policies.

You can usually manage cookies through your browser settings. If you disable cookies, some parts of our website may not function properly.

6. Direct marketing

We may use your personal information to send you information about our products, services, assessments, offers, updates and other content that may be relevant to your business.

We may contact you by email, phone, SMS or other channels where permitted by law.

You can opt out of marketing communications at any time by:

  • clicking the unsubscribe link in an email
  • contacting us using the details in this policy

7. Disclosure of personal information

We may disclose personal information to:

  • our employees, contractors and related entities
  • IT, hosting, CRM, marketing automation and analytics providers
  • advertising platforms and lead management tools
  • payment, communications and customer support providers
  • professional advisers, including legal, accounting and compliance advisers
  • business partners or suppliers involved in delivering services to you
  • government, regulatory or law enforcement bodies where required or authorised by law

We do not sell personal information.

8. Overseas disclosure

Some of our service providers or technology platforms may store or process personal information outside Australia.

Where we disclose personal information overseas, we will take reasonable steps to ensure that the recipient handles the information in a manner consistent with applicable privacy obligations, unless an exception under law applies.

9. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

These steps may include:

  • secure systems and hosting
  • restricted access controls
  • staff and contractor access limitations
  • password protection and authentication measures
  • secure software and service providers

No method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security.

10. Access and correction

You may request access to the personal information we hold about you, and you may ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.

To request access or correction, contact us using the details below. We may need to verify your identity before processing your request.

11. Complaints

If you have a complaint about how we handle your personal information, please contact us in writing using the details below.

We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Contact us

For privacy enquiries, access requests, correction requests or complaints, contact:

Chemist POS Direct Pty Ltd
Email: admin@posdirect.com.au
Phone: 1300 767 303
Postal address: Lvl 1/16 George St, North Strathfield NSW 2137, Australia

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated effective date.