Imagine you are working for Chemist POS Direct.
We have received a call from a prospective new client that has presented us with the following scenario and would like us to resolve it for them (we will not be installing any new hardware for them to begin with).
They advise that when they came in this morning that several of their computers and some of their other network devices are no longer accessible on the network and can’t access the internet.
You’ve determined with your conversation with the client that the problematic devices don’t seem to have anything different in their setup to the working devices and computers, physically - they are connected to the same network switch.
What questions would you ask the client to isolate the source of the problem?
What are some of the commands you might run, or steps you might talk the customer through on the windows computers to try and determine the source of the problem?
From your experience, what do you think the most likely source of the problem is? List a few.
Assuming you’re not able to attend the site because it is remote, what would the quickest way to solve the listed problems above be?
