PBX and VolP Services

Your pharmacy’s communication system is essential to delivering great remote customer service. Chemist POS Direct offers state-of-the-art communication tools tailored for pharmacies to assist with your commitment to your customers.

Optimise your communication systems

VolP is the technology that powers internet-based calls, while a Cloud PBX is the system that organises and enhances those calls with advanced features. Together, these technologies replace traditional phone systems with a streamlined, internet-powered solution, custom-built for the challenges pharmacy’s face every day.

Cloud PBX

A virtual phone system that allows you to manage internal and external calls over the internet. With advanced features like call routing and management to enhance your workflow.

VolP

Technology that allows you to make and receive phone calls over the internet instead of using traditional telephone lines. It converts your voice into digital signals that travel through the internet.

Why Pharmacies use CPD PBX and VolP

Pharmacies managing a high volume of customer phone calls or who have limited resources use CPD PBX and VolP to streamline the process and help them handle calls more efficiently.

Advanced Routing Options

Pharmacies have access to powerful call routing tools such as auto attendants, agent groups, and hunt groups. These features ensure that every call is routed to the appropriate department or staff member quickly and efficiently.

More Economical

Traditional phone lines can be expensive, particularly when adding multiple stores or employees to the system. With CPD VolP, you make calls through the internet it’s a smart, budget-friendly investment for your business.

Easy Scalability

Pharmacies often experience growth, whether it’s hiring more staff, opening a new store or increasing call demand. CPD PBX systems are designed to grow with your business. Adding new users, extensions, or locations is effortless because the platform is cloud-based.

Work from Anywhere

Employees can make or receive calls using smartphones or laptops through the VolP platform. If a pharmacist is working remotely, they can still handle calls seamlessly using mobile integration. This ensures that customers always get the support they need, no matter where staff members are located.

Voicemail to Email

Missed calls are inevitable, especially during high-traffic hours. With the voicemail-to-email feature, any missed call automatically generates a voicemail that’s sent to the designated team member’s email inbox. This ensures you never lose track of a customer enquiry, script request, or important follow-up. Staff members can quickly listen to the voicemail from their email, wherever they are, and prioritise urgent requests.

Upgrade Your Pharmacy’s Setup Today

By leveraging these features, CPD PBX and VolP help pharmacies build a reliable, streamlined, and customer-focused communication system that supports long-term growth and operational excellence. Now is the time to leave outdated phone systems behind and adopt a modern communication platform built specifically for businesses like yours.